Katie O'Connell

Director of Public Relations at RightNow. Mom, gardener, cook and constantly reading a book!

Comcast Frank Eliason shares examples of proactive customer service using social media #CallCtrWk
Katie O'Connell

20 views

2 years ago

Customers using social media push big companies, like Comcast, to change/deliver better experiences #CallCtrWk
Katie O'Connell

8 views

2 years ago

Tish Whitcraft/MySpace talks about the new "channels" -- contact center, web and social @ IQPC #CallCtrWk
Katie O'Connell

33 views

2 years ago

MySpace talks customer support on social networks using #RNOW Cloud Monitor, "earn loyalty for life" #CallCtrWk
Katie O'Connell

13 views

2 years ago

#RNOW takes honorable mention for Best Technology Solution @ IQPC #CallCtrWk
Katie O'Connell

16 views

2 years ago